Guest Service Agent | Homewood Suites| Franklin Tennessee

A Guest Service Agent (GSA) acts as the primary point of contact for hotel guests, handling check-ins/check-outs, inquiries, and problem resolution to ensure a positive stay. Located at the front desk, they manage reservations, process payments, and coordinate with housekeeping and maintenance. Key skills include, but are not limited to, communication, multitasking, and a professional demeanor.