Job description
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Client/stakeholder management
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Client Centric
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Report and escalate Client Incidents
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Develop and maintain a strong connect with stake holders
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Provide a quick/satisfactory resolution for issues
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Build effective synergy with cross-functional units
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Operational Excellence:
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Deliver BAU per set benchmarks/ agreements
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Monitor/Escalate errors and incidents
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Identify production efficiencies and deliver
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Monitoring all the below activities handled by the team to ensure better quality, controls are maintained.
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Processing/Validating of Deals, Facilities and Outstanding in Loan IQ.
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Review credit agreement to reconcile terms and conditions to deal structure
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Handling of Loan Servicing activities.
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Processing/Validating loan participations (new borrowings, increases, rollovers, pay-downs, commitment reductions)
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Daily transfer of loan proceeds; receipt of funds and matching incoming cash
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Process/Validate Interest and Fee billing for the direct/Agented Loans, billing the customers and send pro-rata shares to the participants.
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Process/Validate notice for breakage fee activity for fax to agent bank; follow-up with traders on rate to be assigned and process accordingly.
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Process/Validate notices of activities to fax to all participants/customers for loan confirmation.
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Handling of Swift Payments.
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Review the reconciliation of positions, discrepancies in Interest and fee payments etc.
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Preparation/posting of manual G/L entries as required.
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Review various system generated reports to ensure proper monitoring of the facilities; investigating past due items, suspense, receivables, expiring SBLC, etc
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Ensure all process requirements are documented fully, appropriately, and sign-off is obtained from all stakeholders periodically
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Ensure compliance/regulatory adherence
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Guide the team on complex production issues
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Effectively manage the KRI/KP