Job description
Client Onboarding & Case Ownership • Act as the central point of contact for external clients and internal stakeholders for all onboarding‑related matters. • Maintain full ownership of onboarding cases from initial document collection through to final validation. • Identify applicable KYC requirements, assess information received, and perform client risk analysis, including AML considerations. • Provide final validation of KYC analysis and client risk assessment in line with policies and procedures.
Stakeholder Management & Prioritisation • Lead the prioritisation of onboarding requests, including facilitation of prioritisation meetings with dedicated representatives from each business line. • Advise Front Office and clients on SG’s KYC requirements, clearly articulating the regulatory rationale for requested documentation. • Manage ongoing communication, progress updates, and issue resolution across all key stakeholders.
Data Quality & Governance • Ensure the relevance, accuracy, and consistency of client data, including client descriptions and categorisation attributes, across Group systems. • Be accountable for the proper management of KYC files and client records within internal information systems. • Ensure cases are delivered within agreed SLAs while maintaining the highest quality standards.
Operational Excellence • Monitor personal and pipeline performance to ensure weekly productivity targets are achieved without compromising quality. • Work closely with outsourcing partners, setting priorities aligned with business expectations and agreed service levels. • Challenge non‑standard or urgent requests by balancing risk, profitability, and regulatory requirements.
Risk Escalation & Continuous Improvement • Identify, report, and escalate blocking, complex, or high‑risk cases to Front Office or Compliance, with clear action plans and transparency. • Contribute to strategic initiatives including automation, digitalisation, and process transformation by liaising with global, regional, and local project teams. • Provide regular visibility to local and regional management on progress, risks, and improvements.