Job description
Crayola is seeking a Consumer Affairs Systems and Analytics Manager in Easton, PA to oversee the systems, data, and analytics that support its consumer affairs contact center. This role will manage key platforms including Emplifi, in. Contact, Qualtrics, and PowerBI, ensuring system reliability, data integrity, reporting accuracy, and operational efficiency.
The manager will partner with IT and external vendors, lead team members responsible for data administration and knowledge management, and identify opportunities to leverage automation, AI, and other technologies to improve call center performance and support global consumer care expansion.