Job description
How you'll help us Keep Climbing (overview & key responsibilities) Now is an exciting time to be part of Delta's Crew Technology team as we enhance the frontline employee experience through new decision making and execution applications. This is an opportunity to bring new strategies and initiatives to life while retiring legacy apps.
We are seeking a Product Owner to help define the strategy, provide technical expertise, and own all current and future apps supporting tracking functions within Crew Operations. The Product Owner will work across Crew Resources, Operations Management, Flight Ops, In-Flight Service, and IT to ensure development requests are well understood across the enterprise, gain cross-divisional consensus on priorities, and ensure deliverables meet business needs.
To do so, this individual will need to manage end-to-end delivery of multiple projects at once, communicate effectively, build strong cross-divisional partnerships, understand how to write project requirements, and understand the tracker, scheduler, and crew member experience. Summaryof responsibilities (not comprehensive of all tasks): + Responsible for end-to-end product ownership and delivery dutiesincluding understanding the business problem, identifying crew member needs,and developing optimal solutions so that the business derives value from theapplications + Partner with the business to deliver future strategy for back-officeapplications to enable transformation of crew processes + Understand the business and technology vision and translate it intostrategy and requirements so that products meet the business’s needs + Work with end users (Flight Attendants, Pilots, Schedulers, Trackers,and the CRW Back Office) to understand their needs and develop productenhancements that provide value to Flight Plans and enterprise and initiativelevel goals + Prepare and delivery communications that include ad hoc reports,executive summaries, and formal presentations to senior leaders, so theaudience understands status, what is being delivered, and the value it isadding to their specific spaces and areas + Understand FAR, FAWR, and PWA rules and deliver safe and compliantend-to-end back-office technology solutions in compliance with these rules + Prioritize product backlog, projects, and initiatives across multiplestakeholder groups so that IT is working on the right things + Work with senior leadership to deliver added value as part ofinitiative integration into the crew tracking and technology spaces ensuringalignment across the product, IT and business teams, while identifyingopportunities to improve business processes and propose potential action plans + Build and maintain an executable product roadmap that balances businessvalue, funding, cross-initiative dependencies, and development complexity thatguides current and future development + Write features, epics, and acceptance criteria that enable a smoothhandoff to development partners in IT and participate in Agile ceremonies withdevelopment teams to provide direction and drive progress + Define value of new functionality and ensure that the end product meetsthe needs and goals of CRW and Crew members while ensuring stakeholderalignment across the enterprise + Lead increment planning to align business priorities with available ITcapacity across teams and squads + Represent CRW Technology in working groups and initiatives that require.
Tracking technology and business process expertise + Develop subject matter expertise for crew related data and systems thatcan be translated into optimal design and development + Understand the IT development space and serve as its voice in businessside conversations, estimation and planning + Model Delta's Rules of the Road and core values + Practice safety-conscious behaviors in all operational processes andprocedures What you need to succeed (minimum qualifications) + Verballypresent ideas succinctly and persuasively; demonstrate logical thinking whenresponding to questions or providing alternative solutions + Abilityto develop presentations that include visuals that advance the story, speak toan executive audience, and influence outcomes + Experiencetranslating a business vision into writtenrequirements + Track record of managing products or complex projects successfully + Ability to lead and influence others responsible for deliverables,including stakeholders from other departments + Exhibit curiosity and think creatively to help identify solutions + Proven success inunderstanding and managing complex processes + Willingness to become thesubject matter expert for your product and take ownership for its developmentand performance + Self-starter with the ability to work well with diverse groups ina time sensitive and team environment with minimal supervision + Results oriented and capable of meeting or exceeding deadlineswith attention to detail and follow through + Currency in user experiencebest practices and new technology trends + Embraces diverse people,thinking and styles + Must be performingsatisfactorily in present position (if transferring internally) What will give you a competitive edge (preferred qualifications) + Bachelor’sdegree in Business, Economics, Engineering, or Technology + Experiencein creation and design, or management of technology systems + Priorexperience as an agile product manager/owner preferred + Broadknowledge of Crew Resources, Flight Ops, or Inflight Service preferred Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do.
At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: + Competitive salary,industry-leading profit sharing program, and performanceincentives + 401(k) with generous companycontributions up to 9% + New hires are eligible for upto 2-weeks of vacation.
This is earned for use in the following vacationyear (April 1 – March 31) + In addition to vacation, newhires are eligible for up to 56 hours of paid personal time within a12-month period + 10 paid holidays per calendaryear + Birthing parents are eligiblefor 12-weeks of paid maternity/parental leave + Non-birthing parents areeligible for 2-weeks of paid parental leave + Comprehensive health benefitsincluding medical, dental, vision, short/long term disability and lifeinsurance benefits + Family care assistancethrough fertility support, surrogacy and adoption assistance, lactationsupport, subsidized back-up care, and programs that help with loved onesin all stages + Holistic Wellbeing programsto support physical, emotional, social, and financial health, includingaccess to an employee assistance program offering support for you andanyone in your household, free financial coaching, and extensive resourcessupporting mental health + Domestic and Internationalspace-available flight privileges for employees and eligible familymembers + Career development programsto achieve your long-term career goals + World-wide partnerships toengage in community service and innovative goals created to focus onsustainability and reducing our carbon footprint + Business Resource Groupscreated to connect employees with common interests to promote inclusion,provide perspective and help implement strategies + Recognition rewards andawards through the platform Unstoppable Together + Access to over 500 discounts,specialty savings and voluntary benefits through Deltaperks such as carand hotel rentals and auto, home, and pet insurance, legal services, andchildcare Delta Air Lines, Inc.
is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process.
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