Assistant Front Office Manager

Job Location: NH Collection Maldives Havodda Resort

NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.

We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary. KEY DUTIES AND RESPONSIBILITIES Please note that this is not an exhaustive list of everything that needs to be done.

Minor Hotels employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are: Planning and Organising: Assist the preparation of the Front Office team budget. Plan and implement training plans for all Front Office employees. Conduct regular Team Member training, and monitor its success.

This will involve training in both IT systems and guest-service procedures. Maintain full knowledge of the Property Management and Call Centre computer systems. Operations Supervise the functioning of all departmental employees and facilities. Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.

Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance. Continue to capture best current practice in new LSOPs relating to front office operation. Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.

Monitor daily arrivals and action as appropriate for any VIP or special request. Liaise with housekeeping, room service and guest relations where necessary to complete the action. Develop and maintain a motivational working environment within the department. Provide coaching and counseling, support and guidance to the Team Members as required.

Ensure Team Members are up-to-date with current information and data of the hotel products and services including room types, rates, features and facilities, food and beverage outlets & promotions, spa and health club, and other services and facilities. Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.

Provide assistance to local representatives of tour operators and travel agencies. Not the right fit? Set up email alerts as new job postings become available that meet your interest!