Job description
The Front Desk Manager will be responsible for bringing the brand promise to life in all front-of-house service departments. The role serves as guest advocate and key advisor to the Guest Services Senior Manager, Director, Senior Director or General Manager and leads some or all of the operation of front office, concierge, security, transportation, and/or resort services.
Success in this role is measured primarily by post-stay guest survey responses evaluating the quality of the arrival experience and transportation experience and problem resolution.