Job description
Location: Brussels, Belgium (Hybrid: 2-3 days remote / week) Contract Type: Freelance (Independent Contractor) Seniority Levels Available: Junior (1+ year exp.) | Medior (3+ years exp.) | Senior (10+ years exp.) About Smile Passionate about tech, digital, and innovation? Join the 1,800 employees at Smile , the European leader in open-source integration, spread across 20 agencies in 9 countries.
Collaborative spirit and knowledge sharing are at the heart of our DNA. Our experts push the boundaries of open source every day to build a smarter, more efficient, and more responsible digital world. Here, we don't just follow trends, we create them! š Join Smile in Brussels and take part in projects that truly matter!
š On behalf of one of our major premium clients based in Brussels, we are actively looking for a skilled and versatile Service / Project Manager to oversee infrastructure, service operations, and application delivery workflows. Mission & Responsibilities In this dual-capability role, you will be responsible for both strategic project delivery and structured service lifecycle management.
You will coordinate cross-functional teams, manage high-stakes web application lifecycles, and ensure that operational services closely align with business objectives and governance standards. Your daily responsibilities will include: Service & Project Governance: Defining and managing project parameters through the creation of detailed Work Packages (WP), Project Management Plans (PMP), RACI matrices, and Gantt charts.
Service Management (ITSM): Operating within structured ITIL processes and utilizing Service. Now to track, maintain, and optimize IT service delivery and support operations. Methodological Execution: Applying Prince II methodologies for structured project environments alongside agile practices using frameworks like SAFe and DSDM .
Application Lifecycle Management: Monitoring the full end-to-end lifecycle of web applications, driving changes smoothly from development into production. Tracking & Tooling: Building comprehensive dashboards, managing delivery timelines, and updating progress using MS Project Online , Jira , and Confluence .
Your Profile
Structured Methodologies: Practical knowledge of Prince II and ITIL practices. Agile Frameworks: Experience navigating and scaling inside Agile setups ( SAFe, DSDM ). Tooling Ecosystem: Strong proficiency with Service. Now , MS Project Online , Jira , and Confluence . Application Savvy: Strong understanding of web application lifecycles, deployment tracks, and operational support.
Experience & Seniority Levels: Junior: 1+ year of experience in IT project coordination or service desk management support. Medior: 3+ years of experience autonomously driving medium-scale IT projects or managing application services. Senior: 10+ years of experience commanding complex, multi-million euro IT services/projects, implementing scaling frameworks, and orchestrating steering committees.
Language Requirements: English: Professional proficiency (Minimum 3/4) AND Dutch OR French: Professional proficiency (Minimum 3/4) Why Smile? š Peer Management: Our proximity management by peers fosters dialogue and the implementation of a tailored career path. Continuous Learning: Because the digital sector is in constant motion, Smile is committed to making you an expert in your field, thanks to a comprehensive training offer: access to an e-learning platform, financing of certifications, knowledge-sharing tools...
Vibrant Community: Your year will be animated by group and agency events: annual convention, participation in trade fairs, summer party, formal & informal afterworks. The Next Steps š First contact: A phone call to discuss your aspirations and what we can offer you. Meeting: An opportunity to get to know each other and explore your professional background.
Business interview: A discussion with one of our experts to assess your skills and define your goals. Are you a proactive Service/Project Manager looking to steer high-visibility transformations? Apply today!