Job description
The Senior Director, Engineering Quality & Customer Experience is responsible for defining and executing the company's end-to-end quality strategy across platform, product delivery, and the full customer lifecycle. This role owns the transformation from traditional QA to AI-native quality engineering, combining automation-first testing, shift-left execution, and agentic quality enablement. This leader is accountable not only for internal engineering quality, but for how customers experience quality across new feature rollout, onboarding, new customer implementation, customer upgrades, and ongoing production performance. The role ensures predictable, reliable implementations and upgrades by partnering with Engineering, Product, Delivery, Implementation, Customer Success, and Support teams.