Customer Support Associate – Tier 2 (Voice)

The role involves providing high-quality Tier 2 customer support via inbound calls, emails, and chats.

Responsibilities include

logging cases, providing recruitment support to candidates, navigational support on self-service portals, outbound calls as required, maintaining SLA targets, and keeping process repositories updated. Candidates must adhere to GDPR guidelines and company policies at all times. Shift: US time zones (rotating work week — Mon–Fri / Tue–Sat / Wed–Sun)

• 2-way cab provided Locations: Bangalore (Belandur / Adugodi)
• Pune (Magarpatta)
• Mumbai (Vikhroli) Requirements
• Versant score of 58 and above (mandatory)
• Good verbal and written communication skills
• Basic MS Office proficiency
• Familiarity with Service. Now or similar ticketing tools (preferred)
• Prior international BPO experience preferred; freshers acceptable
• Flexibility to work rotating work weeks and US time zone shifts
• Education: Graduate (any stream)
• Experience: 0–3 years Benefits
• CTC: ₹28,000–₹50,000/month based on experience
• 2-way cab facility provided
• 6-month contract with potential for extension
• Opportunity to work with a global client