Job description
Job Location: Anantara Al Jabal Al Akhdar Resort
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
To serve the needs of the business, our guests and our colleagues by leading the Food & Beverage operation of the hotel. The Director of Food & Beverage is responsible for customer satisfaction, adherence to quality standards, maintenance of high staff performance, and business results. All members of the Food & Beverage Department are responsible for ensuring that visitors to the hotel are delighted by the quality, creativity and variety of our food and beverage offerings in every area of the hotel, and that F&B is regarded as a strong point of differentiation for the hotel in its local market.
At Anantara, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all. Participate in preparation of the hotel's strategic and marketing plans. Prepare the Food and Beverage Department budget.
Ensure that all Anantara Resorts Food & Beverage Standards are being adhered to. Keep aware of trends, systems, practices and equipment in Food and Beverage preparation and service in the hospitality field. To be aware of the best external competitor offerings in the local market, and to continually work with hotel colleagues to improve our own offerings with the goal of being the best in the market for creativity, service, choice, and value for money.
Directly responsible for all Restaurants, Culinary and Catering areas, ensuring a smooth running, profitable operation within the framework of the Hotel. Supervise the functioning of all Food and Beverage employees, facilities, sales and costs, to ensure maximum departmental profit is achieved. Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
Attain high sanitation standards throughout the Food and Beverage operation by enforcing Anantara’s Sanitation Checklist. To ensure that everyone in the departments is properly looking after all hotel property and facilities. To ensure that departments conduct a maintenance inspection on a monthly basis. Supervise and co-ordinate pricing and preparation of menus, beverage and wine lists, and liaise with local suppliers.
Establish and maintain effective employee relations. Liaise with HR in all employee matters including interviewing and hiring, employee orientation, performance appraisals, coaching, counselling, and dismissal if necessary to ensure appropriate staffing and productivity. With the hotel Training Manager, identify training needs and develop and deliver the required training for department employees to meet the needs of the business.
Support the training of Departmental Trainers to continue to improve hotel service levels. To be a sales champion for the hotel, generating and following up on business referrals and potential sales leads to maximize business for the hotel. Above all, to lead by example through hands on approach to motivate our Associate to excel.
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