Hiring || ServiceNow ITSM Developer - (HYD/BLR)

Summary: We are seeking a highly skilled Service. Now ITSM Developer with 4-9 years of experience to play a pivotal role in designing, configuring, and delivering robust IT service management solutions on the Service. Now platform. This individual will be instrumental in streamlining and automating critical IT operations, including incident, problem, change, and request management, while ensuring alignment with business objectives and enterprise standards.

The ideal candidate will collaborate closely with stakeholders, technical teams, and administrators to enhance service delivery, improve process efficiency, and drive continuous improvement across the IT service lifecycle.

Responsibilities

Design, develop, and customize Service. Now ITSM applications and modules to meet business requirements Implement and maintain core ITSM processes: Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, and Service Catalog Develop and manage business rules, client scripts, UI policies, script includes, and Flow Designer workflows Configure and maintain access control lists (ACLs), notifications, and SLA policies Build and deploy catalog items, record producers, and automated workflows Integrate Service.

Now with enterprise systems using REST and SOAP APIs via the Integration Hub Utilize Service Portal to deliver user-friendly interfaces for service consumers Maintain and enhance CMDB data models and relationships Create and manage reports, dashboards, and performance metrics for service monitoring Ensure all development follows Service.

Now best practices, governance standards, and coding guidelines Requirements Proven experience in Service. Now ITSM module development and configuration Strong proficiency in JavaScript, Glide API, and Service. Now scripting Hands-on experience with Flow Designer, Integration Hub, and Service Portal Demonstrated expertise in REST/SOAP-based integrations In-depth knowledge of CMDB, SLA configuration, and reporting dashboards Experience with incident, problem, change, and asset management processes Ability to translate business requirements into technical solutions Strong understanding of IT service delivery frameworks and process optimization Excellent problem-solving, communication, and collaboration skills Location: Bangalore/Hyderabad Experience: 4-9 years