Job description
Imagine what you could do here. The people here at Apple don't just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry- leading environmental efforts. Join Apple and help us leave the world better than we found it.
Apple's Worldwide Channel Strategy & Operations (WW CSO) organization focuses on developing and deploying worldwide sales programs and best practices to deliver an extraordinary customer experience in the channel and drive Apple Channel sales. With deep functional expertise in digital, physical, and people enablement spaces, our WW CSO team closely collaborates with many cross-functional groups at worldwide and regional levels.
We are looking for a dynamic and entrepreneurial eCommerce Customer Experience (CX) Program Manager to join our global team. This role will be instrumental in shaping and driving our Digital Channel strategy across global marketplaces, using digital merchandising skills, data analytics and a customer-first approach. The ideal candidate is a CX-focused digital program leader who influences change through others, excels at building scalable frameworks within brand and data constraints, and confidently translates complex insights into action for account teams.