Job description
Supervise, train and mentor a team of 7-12 tele callers/presales executives. Set and monitor daily, weekly, and monthly targets for Qualified leads and site visits. Conduct call audits (live and recorded) to ensure quality standards and proper script adherence. Oversee the CRM system, ensuring proper data entry, follow-ups, and lead distribution.
Prepare daily, weekly, and monthly performance reports to management. Provide constructive feedback and coaching to improve team member productivity and conversion skills. Coordinate with the sales team to facilitate site visits and ensure a seamless handoff.