Programme Manager — Client Onboarding & Migration

Programme Manager

• Client Onboarding & Migration (Day rate contract/ Inside IR35) Location: Basildon, Essex — on-site 5 days per week Contract type: Day-rate contract, Inside IR35 Right to work: Valid UK right to work required The role A global payments and financial technology organisation is bringing new clients onto its platform and needs an experienced programme manager to own those onboarding and migration programmes end to end. You'll be the single point of accountability for delivery — running the plan, the team and the client relationship — from initiation through go-live and into service transition.

What you'll do

Own end-to-end delivery of large client onboarding and implementation programmes, covering both greenfield builds and migration of existing customer portfolios onto the platform Manage senior client stakeholders directly — setting and holding expectations on scope, plan, deliverables and timelines Lead a matrix team of project managers and workstream leads across development, testing, security, training, operations and business solutions Establish and run programme governance; manage risks, issues, dependencies and change; control cost, time and quality Work closely with the PMO to keep delivery aligned to methodology and governance standards Requirements What you'll need (essential) A track record running large, complex, client-facing technology programmes Strong senior stakeholder management — comfortable owning the client relationship at programme level Experience leading multi-workstream / matrix delivery Able and willing to be on-site in Basildon five days a week UK right to work Nice to have (not essential) Background in payments, merchant acquiring, card processing or fintech platform delivery Specific experience with client onboarding or platform migration programmes A recognised delivery qualification (e.

g. MSP, PRINCE2, PMP) Note: this is a strong generalist programme management role first — domain payments experience is a bonus, not a gate.