Sr. Associate Manager - Training | Knowledge Management

Sutherland is seeking an attentive and goal-oriented person to join us as a Sr. Associate Manager for training . We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! As a Sr. Associate Manager

• Training , you will support the success of training and performance initiatives by assisting in the coordination and delivery of high-quality training programs.

Your role

helps ensure service excellence and customer satisfaction by working closely with training leadership, operations, and support teams.

Key Responsibilities

Support the implementation of training programs across new hire and existing employee groups, ensuring alignment with performance and quality standards Assist in maintaining regular communication and coordination with internal stakeholders and client contacts regarding training schedules, updates, and outcomes Monitor training effectiveness through data analysis and feedback collection; contribute to the development of action plans to address knowledge or skill gaps Collaborate with Service Delivery, Quality, Operations Excellence, and other departments to identify performance trends and assist in delivering targeted training interventions Participate in planning and deploying training initiatives that support operational goals and business needs Support the evaluation of training programs and materials for effectiveness and relevance, and recommend improvements where necessary Assist in preparing and delivering reporting updates, performance summaries, and training metrics to internal stakeholders Help with onboarding, development, and day-to-day coordination of training team members as assigned, under the guidance of the Training Manager or Senior Leadership Minimum Qualifications Minimum of 3 years of BPO experience , including at least 1–2 years supporting or coordinating Sales Training and Development initiatives At least 1 year of experience in a POC or Supervisor-level role Strong sales leadership experience , with demonstrated ability to: Lead, motivate, and drive a sales team Deliver proven and measurable sales performance results Solid understanding of training and learning principles , including: Ability to translate sales performance gaps and business needs into effective training and development solutions Proficient in MS Office applications : Excel, PowerPoint, Word, and Outlook Strong written and verbal communication skills Demonstrated ability to collaborate and build effective working relationships across teams and departments Professional demeanor with the ability to handle sensitive information with confidentiality and discretion Strong sense of responsibility, adaptability, customer service orientation , and a team-first mindset Exposure to or experience with coaching, mentoring, or supporting team development is a plus Internal Qualifications: Tenure of at least 12 months on current position No DA for the past 6 months FY25 PDP score of 4 or 5 With relevant experience especially in Sales