Senior Associate - Program Management, Student Success

Department: Program Management / Student Success Work Timings: As per business requirements Working Days: Monday – Saturday Work Mode: Work from Office Location: Mumbai About IIDE IIDE is India’s leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today’s digital-first world.

Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.

About the Role

As the Senior Associate – Program Management, Student Success (PG Programs), you will play a pivotal role in overseeing the successful delivery of IIDE’s flagship 11-month offline Postgraduate Program in Digital Marketing. This role involves managing end-to-end program operations, ensuring exceptional student experiences, driving student engagement and satisfaction, and maintaining operational excellence.

You will lead a dynamic team, collaborate with cross-functional stakeholders, and contribute towards high retention, placement success, and overall program effectiveness. What You’ll Do ● Program Oversight: ○ Supervise the seamless delivery of the 11-month PG Program, ensuring all milestones from onboarding to graduation are achieved with excellence.

○ Own the end-to-end student lifecycle, focusing on student engagement, retention, and satisfaction. ○ Monitor and improve CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score), driving initiatives to maintain high benchmarks. ● Escalation & Issue Management: ○ Manage and resolve student and trainer escalations effectively, ensuring timely issue resolution.

○ Delegate and monitor daily team tasks, ensuring alignment with organizational goals and program standards. ● Team Leadership: ○ Mentor and work alongside a team of 3–5 professionals, fostering collaboration, accountability, and operational excellence. ○ Collaborate with academic teams to schedule trainers and efficiently manage faculty resources while adhering to budget requirements.

● Academic Event Management: ○ Plan and oversee key program events, including orientation, project presentations, internships, co-curricular activities, and convocation. ○ Maintain an optimal balance between internal and external faculty while ensuring quality delivery and cost efficiency. ● Process & Operational Efficiency: ○ Define, streamline, and optimize workflows for effective program delivery and student outcomes.

○ Utilize tools and systems, including ticketing software, to manage student queries and operational processes efficiently. ● Data-Driven Insights: ○ Monitor key metrics such as attendance, assignment submissions, internship progress, placement data, and retention trends. ○ Generate actionable insights and implement strategies to improve student success and overall program effectiveness.

● Industry Engagement: ○ Reach out to industry professionals through platforms such as LinkedIn to arrange guest sessions and enrich the student learning experience. ○ Provide continuous support to trainers by addressing course delivery-related queries. ● Career Development Assistance: ○ Support students in resume building, interview preparation, and job search strategies.

○ Guide students toward achieving career aspirations by identifying their strengths and interests. ● Stakeholder Collaboration: ○ Work closely with admissions, placements, academic leadership, and other cross-functional teams to optimize program outcomes. ○ Partner with placement teams to drive high placement rates and positive student career outcomes.

● Additional Duties: ○ Take on additional responsibilities within the broad scope of program management as directed by senior management. ○ Ensure smooth coordination across stakeholders to maintain high standards of student success and operational excellence. ○ Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Who You Are

● Must-Have: ○ 4–6 years of professional experience in a student-facing role, preferably in education or Ed. Tech. ○ Proven experience in leading and managing teams of 3–5 members, with demonstrated success in achieving collective goals. ○ Strong analytical and problem-solving skills with a proven ability to drive innovative solutions.

○ Exceptional communication and stakeholder management abilities. ○ Ability to thrive in high-pressure environments while maintaining a positive and energetic attitude. ● Should Have: ○ Proficiency in using ticketing software and operational tools for effective query and process management. ○ Experience in process optimization and implementing strategies to improve operational efficiency.

● Nice to Have: ○ Certifications or training in education management, leadership, or process improvement. ○ Additional skills or experience that enhance program delivery and student success outcomes. Why Join IIDE? Work with one of India’s fastest-growing digital education brands. Play a key leadership role in shaping exceptional student experiences for flagship PG programs.

Gain exposure to end-to-end program management, student success, and stakeholder collaboration. Collaborative and high-growth work environment with opportunities for learning and career advancement. Who You’ll Thrive As You’re someone who: Is passionate about student success and delivering exceptional learning experiences.

Thrives in fast-paced, high-growth environments and enjoys solving complex operational challenges. Can effectively lead teams while maintaining a collaborative and accountable culture. Uses data and insights to drive decision-making and continuous improvement. Enjoys working cross-functionally to create meaningful student and business outcomes.

Compensation

As per company standards Experience: Minimum 4–6 years Age: 25–35 years