Shop Sales Associate (m/f/d/x)

Deutsche Telekom Privatkunden-Vertrieb GmbH We are the face of Telekom. Inspiring and advising customers is our passion, and innovation comes to life every day in our stores. If you are enthusiastic about technology and enjoy working with people, we offer exciting career opportunities and excellent development prospects.

Job Description As a Sales Representative Shop I (m/f/d), you are the first point of contact for our customers, ensuring an outstanding shopping experience through professional consultation and customer-focused sales. With your strong customer orientation, you actively contribute to the success of the shop and the achievement of sales targets.

You provide professional advice to customers on products, tariffs, and services while identifying solutions that best meet their needs You identify customer needs and leverage cross-selling and up-selling opportunities to maximize sales success You manage the entire sales process, from customer consultation to the successful completion of sales and contracts You support product presentation and help maintain an attractive and welcoming shop environment You handle customer inquiries professionally and contribute to high customer satisfaction through excellent service You work closely with your team and actively contribute to achieving shared sales objectives Requirements You have completed vocational training or hold a comparable qualification, along with initial professional experience in sales, customer service, or face-to-face customer consulting.

Furthermore, you are characterized by detailed knowledge, specialized expertise, and the following skills: Proven experience in sales consulting and customer-oriented sales Demonstrated ability to identify cross-selling and up-selling opportunities and successfully close sales Strong customer focus with a passion for delivering excellent service Excellent teamwork skills combined with a reliable and self-driven approach to work Strong communication skills and a confident, friendly manner when interacting with customers Flexibility and motivation to actively contribute to achieving sales targets Preferred qualifications: Advanced knowledge of telecommunications products and mobile devices Experience working with point-of-sale (POS) and merchandise management systems Knowledge of complaint and claims management Applications may be processed by external service providers located in Germany.

Applications for positions outside Deutsche Telekom AG may also be handled by recruiters based in other European countries. This also applies to applications for positions within Deutsche Telekom AG subsidiaries. For our civil servant employees, please note that you are not required to submit personnel file-related documents, particularly official civil service performance evaluations, as part of your application.

However, you are welcome to provide these documents voluntarily if you wish. This position is also available on a part-time basis. Applicants with severe disabilities who are equally qualified will be given preferential consideration in accordance with applicable regulations.