Associate Customer Relations

Job Details:

1. Account Management

• Own end to end relationship management for Co operative Banks and Regional Rural Banks (RRBs).
• Analyze account data and performance metrics to drive business growth and improve volumes.
• Monitor and maintain defined quality parameters, working closely with banks to enhance overall performance.
• Build and sustain strong relationships with key stakeholders, ensuring query resolution within defined TATs. ________________________________________

1. Project Management

• Provide onboarding support to banks for various NPCI products and services.
• Ensure timely resolution of all operational, technical, and process related issues for assigned banks.
• Coordinate effectively with internal teams and external stakeholders to enable smooth execution of activities and initiatives. ________________________________________

1. Stakeholder & Compliance Management

• Ensure adherence to regulatory requirements, NPCI guidelines, and audit standards across assigned banks.
• Act as a single point of coordination for audits, reviews, and compliance related queries. ________________________________________

1. Process Improvement & Automation

• Identify process gaps, inefficiencies, and dependency driven activities.
• Drive automation and simplification of repetitive or redundant processes to improve efficiency and turnaround times.