Property Manager- Residential Apartments

Requirements

Property Manager – Residential Apartments (Roles & Responsibilities) Manage the overall operations and maintenance of the residential apartment community. Ensure smooth delivery of facility management services, including housekeeping, security, technical, horticulture, and pest control. Build and maintain strong relationships with the Residents' Welfare Association (RWA)/Apartment Owners Association (AOA) and residents.

Handle resident complaints, service requests, and ensure timely resolution. Supervise and monitor vendor performance to ensure service quality and SLA compliance. Manage budgets, operational expenses, billing, and cost optimization. Ensure preventive and breakdown maintenance of electrical, plumbing, HVAC, DG, STP, WTP, lifts, and fire & safety systems.

Conduct regular property inspections to maintain safety, cleanliness, and operational standards. Ensure compliance with statutory regulations, safety standards, and company policies. Lead and manage site teams, including technical staff, housekeeping, security, and administrative personnel. Prepare and submit daily, weekly, and monthly MIS reports to management and clients.

Coordinate resident meetings, committee meetings, and prepare MOM (Minutes of Meeting). Plan and execute annual maintenance activities and major repair works. Manage emergency situations and ensure quick resolution with minimum disruption. Drive customer satisfaction by delivering high-quality facility management services.

Achieve operational KPIs and ensure continuous improvement in service delivery.