Job description
ABOUT THE ROLE
This is not a classic ops internship. We don't want someone who manages operations — we want someone who automates them away. You'll report directly to a founder and own real parts of the business from day one: no slide decks, no shadow work, no coffee runs. If something is broken, you fix it. If something is manual, you kill it.
This is a 3–6 month paid internship with a clear path to convert into a full-time Operations role for the right person. We're a pre-seed healthtech startup building a personalized preventive health platform — biomarker testing, clinician-reviewed insights, and concierge support for members across Europe.
WHAT YOU'LL DO
- Own the customer experience end-to-end: onboarding, blood draw scheduling, results delivery, and retention
- Coordinate multi-stakeholder partnerships across Europe — lab partners, phlebotomy clinics, and supplement manufacturers
- Build and maintain internal ops tooling and automation workflows using n8n, Make, Zapier, Notion, Linear, and Airtable
- Write Python scripts to eliminate repetitive manual work
- Design and scale operational playbooks so we can grow to 10× the customers without 10× the headcount
- Identify process gaps and drive fixes independently, with speed and low overhead WHAT WE'RE LOOKING FOR Hard requirements (dealbreakers):
- Native German proficiency — you will communicate daily with German clinics, partners, and customers
- Fluent English (written and spoken)
- Eligible to work in Germany; visa sponsorship is not available
- Able to work on-site in Berlin, Monday–Friday (in-person presence required) Required skills & experience: - 0–2 years of experience in operations, logistics, or a related field
- Pursuing or recently graduated from a rigorous program (engineering, business, life sciences, or computer science)
- Hands-on experience with workflow automation tools (n8n, Zapier, Make) and Python scripting
- Experience building internal tooling with Notion, Linear, and/or Airtable
- Experience coordinating complex, multi-party partnerships — ideally across European markets
- Proven track record of owning customer experience end-to-end
- Owner mindset: fast execution, comfort with ambiguity, and a bias toward action
- Genuine enthusiasm for preventive health and longevity COMPENSATION & BENEFITS
- Salary: €30,000–€36,000 annually (internship rate; full-time compensation reviewed upon conversion)
- Internship duration: 3–6 months with a defined full-time conversion path
- Direct exposure to founding-team decision-making and real ownership from day one LOCATION
- Berlin, Germany — fully on-site, Monday through Friday
- Remote work is not available for this role
- Visa sponsorship is not provided