Job description
Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.
MAIN PURPOSE As a Senior Sales Associate, you have to achieve sales in line with the ambitions of the Manufacture and ensure that every Customer has an exceptional and unique experience in your Boutique, by providing the highest standards of Service.
KEY RESPONSIBILITIES
Sales & turnover To achieve the Boutique monthly and annual sales turnover, in line with Maison Commercial and sales Strategy Customer Service Excellence To represent the highest standards and promote Maison’ name and image inside and outside the Boutique To “WOW” your Customer with an unexpected, audacious and incredible experience!
To ensure a constantly perfect personal appearance To welcome the Customer, in the Boutique, over the phone by e-mail or mail, according to Maison’ guidance and standards To gain qualitative Customer data and improve the Boutique Customer portfolio To develop Customer loyalty through excellent Service and Treatment Visual Merchandising To respect and ensure the highest standards of the displays and furnishing in line with the Manufacture guidance To ensure a constant Boutique cleanliness and tidiness Boutique Operations To take part actively in Team meetings, contest, events, annual inventory counts and all daily operations as required To assist fellow Ambassadors during a sale such as with customer service, gift-wrapping, conveying pieces from the stock To perform any selectivity entrusted task by the Boutique Manager or Assistant Boutique Manager such as re-stocking, display maintenance, sales accessories follow-up and maintenance To respect, apply and promote Security rules and mindset To report key information to Maison’ knowledge of information systems PROFILE Strong Achievement, Curiosity, Hardworking nature and Empathy First professional experience preferably gained in Retail At least experienced 5 years in luxury field An organized person with an excellent attention to detail and high Customer Treatment standards A team player with excellent interpersonal skills and multi-tasking ability Computer Literate Knowledge of Product (Luxury Goods) High level Communication Skills