Job description
100% on site.
Our direct client has an opening for an IT Technician 11358-1
This position is up to 6 months, with the option of extension, and is in the following locations in Columbia,SC
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**Comments: Note: **Applicant will be required to possess a SC Driver’s license. After employment they will be required to pass a AAA driving course.
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SCOPE OF THE PROJECT:
It technical support for parole board hearings including endpoint devices for central and remote locations.
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**Note: **Applicant will be required to possess a SC Driver’s license. After employment they will be required to pass a AAA driving course.
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DAILY DUTIES / RESPONSIBILITIES:
- Works under limited supervision as the parole board support technical lead. Will perform the following: daily administration, planning, installation, configuration, maintenance, deployment, documentation creation, testing and training.
- Updates tickets in the ticketing system on all it-related issues and ensures audit logging is kept up to date.
- Monitors and listens to hearings within the board room to provide immediate assistance to hearing participants.
- Must be comfortable with listening to sensitive imformation including the discussion of violent and explicit crimes, victim experiences, etc.
- Assists virtual public participants.
- Professional behavior and business attire is required in the court room for this position.
- Works with vendor support and it leadership to ensure all systems are operational including reporting, documenting and resolveing outstanding issues.
- Conducts weekly testing to ensure all equipment, users, and systems are operational for central and remoting locations.
- Assists in preparing and managing devices for windows, ios, poly, cisco, video conferencing, etc..
- Supports, updates, and manages hardware, software and software management systems including webex, teams, poly, windows apps, ios apps, recording software, goodreader, winscp.
- Other duties as assigned.
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REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
- Strong personal, ethical, and moral standards.
- Understanding of desktop support concepts as it relates to troubleshooting network endpoints.
- Good interpersonal skills.
- Proactive and self-motivated
- Self-starter with the ability to prioritize workload and manage time.
- Exceptional listening skills.
- Software administration including licensing, troubleshooting, managing installations and configurations, reporting.
- Abilities to troubleshoot desktop, audio and video equipment and ios devices.
- Excellent customer service and communication skills via phone, email, and in-person, working with a wide range of situations and personalities
- Must be able to efficiently perform remote and onsite technical work. Could be supporting people and equipment at different sites.
- Managing ios devices through airwatch, apple business manager.
- Active directory, sccm, desktop and ms teams support experience.
Preferred skills
(rank in order of importance):
- Gpo (windows group policy object) administration skills.
- Windows security - group policy skills.
- Webex and ms teams administration including licensing, troubleshooting, managing devices, reporting.
- Cisco, poly, and video conferencing support experience.
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REQUIRED EDUCATION:
- Bachelor’s degree
- Or master’s degree in computer science, or information systems/technology management or equivalent work experience
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PREFERRED CERTIFICATIONS:
- A+
- Network+
- Security+
- DELL DESKTOP CERTIFICATION
- WEBEX CERTIFICATION
- Rate Details
Administrative Valid Drivers License Yes 1
Must have a SC Driver's License.
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