Job description
The Customer Service Representative is the front line of support for Balco’s customers. This role assists customers with order entry, answers questions, and helps resolve complaints. Additionally, this role provides internal customer service to Outside Sales. Experience: •2 or more years of experience in a customer service role utilizing an online ordering platform and providing technical support •Experience troubleshooting technical problems and providing solutions •Experience utilizing MS Suite, Crystal Reports, and ERP software •Experience working with or in architectural, construction, or engineering firms or similar is preferred but not required