Information Technology Support Specialist

Chery is a leading Chinese auto company. Its business scope covers the R&D, production, and sales of passenger cars, commercial vehicles, mini cars, special vehicles, powertrain systems, and other products. It has sold more than 8.75 million vehicles, providing products and services for users in more than 80 countries and regions around the world everyday.

As Chery Automotive, our goal is to organize training on all necessary topics to enhance the technical and business skills of sales and service teams at dealers. This includes preparing training content and materials and contributing to the execution of the training operations.

Responsibilities

Provide daily IT support to internal teams, dealers, and suppliers, ensuring smooth system operations Support the IT Manager in the execution and follow-up of IT projects coordinated with Chery Headquarters Assist in the implementation, usage, and maintenance of core systems such as SAP, ERP, DMS, CRM, and mobile applications Deliver hands-on system support and troubleshooting for business users, dealers, and external partners Provide system training and user guidance for internal teams and dealer networks Identify, analyze, and escalate complex technical issues to headquarters when necessary Collect and report local IT requirements in Turkey, ensuring alignment with HQ systems and standards Monitor system performance and proactively support process improvements in daily operations Requirements: Bachelor’s degree in IT, Information Systems, or related fields (preferred) Minimum 3–5 years of experience in IT support, preferably in automotive, manufacturing, or sales environments Basic knowledge of ERP, DMS, CRM systems and business process flows (preferred) Experience in providing end-user support and troubleshooting in a fast-paced environment Strong communication skills in English is a plus.

Ability to manage multiple stakeholders including internal teams, dealers, and HQ Solution-oriented, proactive, and able to handle daily operational IT issues effectively