Engineer- Field IT Support

Overview

We are seeking a proactive and technically skilled Field IT Member to join our Tokyo Head Office team. This role involves hands-on IT support, infrastructure management, and coordination with global teams to ensure seamless operations. The ideal candidate will possess strong bilingual communication skills, a solid technical foundation, and experience in a multinational IT environment.

Roles and Responsibilities Technical Support & Issue Resolution : Provide on-site and remote support for hardware, software, and network issues to minimize downtime and ensure business continuity. Escalation Management: Act as a point of escalation for end-users and coordinate with global IT teams to resolve complex issues.

Security & Compliance: Enforce IT security protocols and ensure compliance with data protection regulations and internal policies. Meeting & Event Support: Set up and support townhalls and high-profile meetings, including AV equipment and connectivity for senior executives. Asset Management: Oversee the lifecycle of IT assets including procurement, deployment, tracking, and disposal of hardware and mobile devices.

Vendor Coordination: Liaise with external vendors for hardware/software procurement, maintenance contracts, and service delivery. Invoice Processing: Manage and process invoices related to IT assets and network services, ensuring accuracy and timely approvals. Autopilot & Device Staging: Support Windows Autopilot provisioning and device staging processes to ensure smooth deployment and configuration of endpoints.

Technical Competencies Hands-on experience preferred; foundational knowledge acceptable in some areas.

Requirements

Native or business-level Japanese and English (spoken and written); JLPT N2 or above. Technical Knowledge: Strong understanding of IT infrastructure, networking, and security principles. Industry Experience: Familiarity with Japanese business culture and IT regulatory environment. Work Environment: Experience in multinational or large-scale IT operations.

Service Management Tools: Exposure to Service. Now or similar ITSM platforms is a plus. Professional Experience: Minimum 4–5 years in IT operations, infrastructure support, or technical service roles.