Job description
Provide customers with an efficient and hassle-free post sale experience, mitigating non-standard / ambiguous practices and finding solutions to customers' requests when possible. Develop and keep high standards of relationships and trust with internal suppliers / customers to ensure an effective flow of information. Develop and implement system / procedure enhancements to improve the efficiency and compliance of daily activities, focusing in improving the cash to order process, ensuring quick receipt of payments and supporting DSO reduction.
Support the wide range of marketing and sales initiatives / projects, by exposing system / internal corporate limitations and finding systematic solutions or negotiating internal compromises with other areas. Discussion and elaboration of sales contracts following the commercial terms; Input contractual conditions into SAP and produce invoices, credit and debit notes and other shipping documents in a timely manner; Calculate, verify and monitor the commercial adjustments; Monitor and control B/L issuance and LOI usage; Interface, facilitate and organize payment collection and payables by interfacing between sales, finance, shipping and ports; Arrange signature / courier to any document needs dispatching to other departments or customers; Data input in company ERPs and monitor the sales performance and order to cash processes; Work with trade finance and other finance related areas towards letters of credit, receivables, payables and offsets; Ensure compliance with contract terms with a focus on customer satisfaction and efficient performance; Ensure adherence with the established procedures, internal / legal guidelines, IFRS and Sarbanes-Oxley (SARBOX), aiming to comply with company rules, local legislation and internal / external audits; Promote and implement strategic interfaces the commercial area, including sales offices, operational and administrative areas; Identify improvement opportunities, establishing intra or inter departmental solutions and procedures; Support and analyze KPIs, databases and key controls aiming the treatment of deviations and continuous improvement plans.
Bachelor's degree (Commercial or Technical) Fluent English; Portuguese Desirable; More than one year's experience in commodity business or international trade or handling customers or shipping; Ability to handle high pressure peak demands; Good communication and collaboration skills in big and diverse team, as well as to work with multi-disciplinary teams; Well organized with good planning skills, ability to keep track of multiple subjects at same time; Problem solving & analytical thinking, skilled at solving ambiguous problems; Skilled at designing and following procedures and standards; Desired IT related knowledge (VBA) and usage of AI (deepseek, gemini, copilot)