Financial Counselor - ACU | ENT and Allergy - the Oaks | Full-Time | Days

Overview

To deliver excellent patient centered service in a medical office setting by scheduling patient appointments, collecting co-payments / pre-payments / other payments, reviewing patient balances, entering charges promptly and accurately, processing referrals, and maintaining a comfortable wait experience for patients based on practice protocols and UF Health Physicians policies and procedures.

Greets patients professionally and provides a patient friendly point of entry and / or exit. May be required to float to other practices or flex time, as needed, for staffing.

Qualifications

High school graduate or equivalent. Two years of business/financial/physician practice experience required, e.g., preferably related to patient accounts and collections required. Knowledge of CPT and diagnosis coding preferred. Four-year degree may substitute for two years of financial/physician office experience. EPIC system knowledge preferred.

Associate degree or equivalent course work may substitute for the one year required experience. Excellent communication, organization and problem-solving skills required. Incumbent must be comfortable collecting payments and counseling patients regarding financial matters in a professional manner. The ability to multi-task, prioritize responsibilities, problem solve and function in a team environment are necessary attributes of the successful incumbent.

Motor Vehicle Operator Designation: None provided Licensure/Certification/Registration: None Minimum Education and Experience Requirements: High school graduate or equivalent. Two years of business/financial/physician practice experience required, e.g., preferably related to patient accounts and collections required. Knowledge of CPT and diagnosis coding preferred.

Four-year degree may substitute for two years of financial/physician office experience. EPIC system knowledge preferred. Associate degree or equivalent course work may substitute for the one year required experience. Excellent communication, organization and problem-solving skills required. Incumbent must be comfortable collecting payments and counseling patients regarding financial matters in a professional manner.

The ability to multi-task, prioritize responsibilities, problem solve and function in a team environment are necessary attributes of the successful incumbent. Motor Vehicle Operator Designation: None provided Licensure/Certification/Registration: None