Job description
Job Description: Enter all charges related to patient treatment accurately into the Hospital Information System. Coordinate with clinical and support departments to ensure all services and charges are captured before patient discharge. Verify the accuracy and completeness of inpatient billing prior to bill finalisation .
Generate patient bills and ensure the correct debtor codes and bill types are assigned . Process and submit e-Invoices in accordance with Group e-Invoicing procedures . Ensure all electronic billing (e-Billing) submissions are completed accurately and submitted to the respective payors within the required timelines . Respond to billing and charge-related enquiries from patients, insurance companies, and corporate clients in a professional and timely manner .
Verify and reconfirm all Guarantee Letters (GL), including validity periods, coverage limits, and approved benefits before bill finalisation . Arrange deferred payment agreements for eligible patients following approval from authorised personnel . Obtain approval in accordance with the Limit of Authority (LOA) when patients are discharged before the Final Guarantee Letter (FGL) is issued.
Prepare and process bill adjustments, credit notes, and debit notes in accordance with hospital policies and approval procedures . Submit completed inpatient bills to the Billing Supervisor daily and hand over bills requiring further review to the Case Review Department . Ensure timely bill completion and submission to support efficient revenue collection and minimise outstanding receivables .
Maintain accurate billing documentation and records in compliance with hospital policies and audit requirements . Perform any other duties and responsibilities assigned by Management . Comply with all hospital policies, Standard Operating Procedures (SOPs ),. Group guidelines, and instructions issued by the organisation and Head of Service Requirements: Education: Minimum SPM or Diploma Knowledge and Experiences: Minimum 2 years relevant experience in hospitality environment .
Excellent interpersonal & communication skills . Excellent in both written and verbal (Bahasa Malaysia/English) PC Literate Special skills required A self-starter with initiative and ability to work independently . Effectively interacts at all levels . Works beyond normal hours in support of projects or other assignments.
High level of integrity, honest, trustworthy and able to maintain confidentiality . All duties are performed in a warm and courteous manner . Personal attributes High level of integrity, honesty, trustworthiness, and ability to maintain confidentiality.