Job description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! What you’ll need to bring to the role
- Experience in a fast-paced customer service environment, demonstrating the ability to handle a large volume of enquiries efficiently.
- Strong understanding of privacy legislation and industry regulations, with the ability to educate consumers on these topics. (Desired but not essential)
- Excellent verbal and written communication skills, capable of composing professional email correspondence and managing complex phone enquiries.
- Demonstrated problem-solving and analytical skills, with a track record of resolving consumer issues effectively and efficiently.
- Experience in performing various administrative tasks, including processing consumer report requests, amendments, and liaising with third-party agencies. Work that matters
- What you’ll be doing
- Manage Consumer Enquiries: Handle day-to-day case and call management for consumer enquiries, providing accurate information and solutions while working towards first-time resolution and completing regulatory obligations effectively.
- Educate Consumers: Educate consumers on relevant legislation, Bureau updates, and regulations, ensuring they understand their credit reports and related processes.
- Support Stakeholders: Provide support and assistance to internal and external stakeholders, maintaining strong relationships and delivering exceptional service.
- Administrative Tasks: Perform various administrative tasks, including processing consumer report requests, amendments, liaising with third-party agencies, and maintaining accurate records. More about you
- Customer Service Excellence: Demonstrated ability to provide exceptional customer service, with strong active listening and empathy skills to understand and address consumer needs effectively.
- Communication Proficiency: Excellent verbal and written communication skills, capable of conveying information clearly and professionally in both phone and email interactions.
- Problem-Solving Ability: Strong analytical and problem-solving skills, with the capacity to investigate and resolve complex consumer enquiries efficiently.
- Adaptability and Initiative: Flexibility to adapt to challenging situations and a proactive approach to identifying and implementing improvements in processes and service delivery.
- Team Collaboration: Ability to work effectively both independently and as part of a team, fostering positive relationships with colleagues and stakeholders to achieve common goals. Join the A-Team and experience the A-Life!