Job description
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Braga. Position: Customer Service Representative Location: Braga, Portugal Work model: On Site Employment type: Fixed term (6 months) with possibility of extension / permanent contract Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Serve as the first point of contact for customers, providing professional support for technical enquiries related to electric vehicle charging services Diagnose and resolve technical issues efficiently to ensure a high level of customer satisfaction Listen actively to customer needs, provide guidance and educate users on available products and services Deliver an outstanding customer experience through professional, solution-oriented communication Build trusted customer relationships by acting as a reliable support partner throughout the customer journey Ensure a seamless user experience while maintaining company quality standards and service levels Accurately document customer interactions and resolutions in internal systems Contribute to continuous service improvement and support the company's mission in sustainable mobility and energy transition.
REQUIREMENTS
Native or near-native French , both written and spoken (C2) Good command of English, both written and spoken (B2) Previous experience in a customer service or contact centre environment is preferred Experience providing product or technical support is an advantage Excellent communication and customer service skills Strong troubleshooting and problem-solving abilities Ability to investigate and understand complex customer issues Familiarity with electric vehicle charging solutions or sustainable energy products is an advantage Adaptability and flexibility in a fast-paced environment Availability to work rotational 24/7 shifts, including weekends and public holidays.
OFFER: Competitive salary package Work from Home model Comprehensive onboarding and training programme Opportunity to work within the growing electric mobility industry International and collaborative working environment Career development opportunities And many more!