Customer Support Agent (Arabic) – iGaming

Customer Support Agent (Arabic) – iGaming Position Overview We are looking for a Fluent Arabic-speaking Customer Support Agent to join our iGaming support team. The ideal candidate will provide exceptional customer service to Arabic-speaking players while communicating effectively with internal teams in English. This is a full-time, office-based position, requiring strong communication skills, problem-solving abilities, and a customer-focused mindset in a fast-paced online gaming environment.

Requirements

Key Responsibilities Provide professional and timely customer support to Arabic-speaking players via live chat, email, and other support channels. Assist customers with account-related inquiries, including registration, verification, deposits, withdrawals, bonuses, and gameplay questions. Identify, troubleshoot, and resolve customer issues while ensuring high levels of customer satisfaction.

Escalate complex technical or payment-related issues to the appropriate internal teams. Accurately document all customer interactions in the support system. Collaborate with English-speaking internal teams such as Payments, Fraud/Risk, and Technical Support. Maintain up-to-date knowledge of company products, services, promotions, and policies.

Ensure compliance with company procedures and responsible gaming policies.

Preferred Qualifications

Previous experience in the iGaming industry. Experience with live chat platforms, CRM systems, or ticketing tools. Understanding of online payments, KYC/verification processes, and fraud prevention.

Benefits

What We Offer Competitive salary and performance-based incentives. Office-based work environment with a collaborative and supportive team. Dynamic and international workplace. Ongoing training and professional development opportunities. Opportunities for career growth within the iGaming industry. Happy Fridays and regular team engagement activities.