Technical Customer Support Executive

Job Summary

Seeking a customer-focused professional to provide world-class service, handle inquiries, and enhance customer experience.

Key Responsibilities

● Customer Interaction: Act as the primary customer contact, delivering exceptional service. ● Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed. ● Product Knowledge: Stay updated on company products, services, and trends. ● Customer Experience Improvement: Identify and recommend improvements for customer experience.

● Technical Support: Assist with product setup, troubleshooting, orders, and returns. ● Database Management: Maintain accurate customer records in the database. ● Post-Purchase Follow-Up: Follow up with customers post-purchase for satisfaction. ● Reporting: Generate reports on customer satisfaction and improvements. ● Training: Train new customer service representatives if needed.

● Team Collaboration: Participate in team meetings and improvement initiatives.

Qualifications

& Skills ● Education: Diploma/ degree in Electrical/ Electronics field preferred ● Skills: Excellent communication, problem-solving, and multitasking skills. ● Technical Proficiency: Proficiency in customer service software and Microsoft Office. ● Mindset: Strong organizational skills and a customer-centric mindset.

Requirements

Diploma/ degree in Electrical/ Electronics field preferred ● Experience: Experience in customer service or a related field. ● Skills: Excellent communication, problem-solving, and multitasking skills. ● Technical Proficiency: Proficiency in customer service software and Microsoft Office. ● Mindset: Strong organizational skills and a customer-centric mindset. Benefits