Job description
Serve as the main point of contact in all matters related to client concerns and needs Build and strengthen client relationships to achieve long-term partnerships A quick learner for developing a thorough understanding of product features and offerings. Manage the technical implementation of new products and integrations with large organizations.
Identify key technical strategies to unlock business value for clients by partnering with customers. Be the internal advocate and voice of the client in the organization due to periodic engagements with customers. Onboard customers and set them up to use the product. Provide training related to the product and its new features to customers.
Educate customers about new use cases that are getting supported by the product. Analyze customer feedback on product features and new releases.
Requirements
3-5 years of experience delivering technical solutions in a consultative role at a SaaS company; familiar with matrixed project teams. Working technical knowledge of industry-standard practices for implementing API, and SSO authentication. A background in L&D with prior experience with LMS, or any SaaS product implementation is a plus.
Excellent written and verbal communication skills. Should be a good listener and can put themselves in the customer's shoes to get an understanding of the requirements. Should be a quick learner. Should have problem-solving skills in the technical and interpersonal areas. Able to collaborate with different stakeholders, customers, and internal teams to achieve the set goals.
Excellent customer engagement and management skills Quick to adapt to new customer requirements, new features / enhancements, and product directions. Should be proficient in MS Office Should have good presentation skills Benefits Having a ‘Customer First’ mindset and driving internal and external customer success, including the success of partners, through a steadily fast-paced, innovation-driven and creative environment.
Driving the success of KPOINT and our customers with a strong founder’s mindset. Staying in tune with the hyper dynamic changes of the real world. Going over and above to add magic to our commitments by bringing out the best version of self, everyone and everything around. We believe in compassionate leadership and promote empathy-driven people management at KPOINT.
We lead with our focus on fostering collaboration, positivity, innovation, creativity and fun. Being a strong KPOINT brand ambassador, always representing our strong focus on customer centricity, our people and our capabilities.