Job description
How you'll help us Keep Climbing (overview & key responsibilities) At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. Do you thrive in making in-person connections and enjoy making others feel welcomed?
As a Red Coat, you’ll represent Delta's industry-leading hospitality by providing a flawless and memorable travel experience for our customers. You play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.
Red Coats provide outstanding customer service. Assist our customers with their travel needs, including conflict resolution. They can explain available alternatives to ensure a more efficient airport experience for all customers. Red Coats support leadership to drive operational excellence and reliability, ensuring irregular operations are handled in a caring and efficient way.
Summaryof responsibilities (not comprehensive of all tasks): + Provide operationalleadership and guidance for team members to drive operational excellenceand customer experience. + Effectively coordinateand monitor all aspects of the operation, including both above and belowwing. + Interact with customersboth at check-in, throughout the airport and while boarding their flights.
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Assist customers duringservice recovery (e.g. customer engagement, rebooking needs). + Resolve problems andconflicts for customers, team members, and operational partners. + Build and maintainpositive relationships with vendors and business partners and peers. + Successfully complete. Functional Above Wing and Red Coat training classes.
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Practicesafety-conscious behaviors in all operational processes and procedures. What you need to succeed (minimum qualifications) + Must be at least 18years of age and has authorization to live and work in Hong Kong at thetime of application. + Must be proficient in. English and Chinese. (Cantonese is essential, and Mandarin will be anadvantage.)
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Must be able to read,write, and comprehend detailed job instructions. + Must have stronglistening and communication skills in order to identify customer needs andto provide directions appropriately. + Ability to use digitaltools and systems required for daily work activities. + Understands and adheresto airport security protocols and procedures to protect customers, staffand property + Holds a strongunderstanding of the operation, industry and what it takes to becompetitive in the airport environment + Ability to collaboratewith team members and peers to achieve organizational goals + Supports team members indevelopment and growth opportunities + Ability to maintaincomposure during shifting responsibilities, managing resources to maintainoperational excellence + Use motivation skills toengage team members to achieve goal-directed behaviors + Applies sound businessjudgement and situational awareness to support operational decisions andcustomer interactions + Must be fit to lift bagsor items weighing between 50 and 70 pounds, walking long distance andstand for a long period of time + Must be able to pass apre-employment background check.
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Embraces a diversepeople, thinking and styles. + Consistently prioritizessafety and security, of self and others, and personal data. + Ability to work a fixedand/or rotating schedule, including early morning, afternoon, evening,overtime and in weekend and public holidays when required. + Willing to traveloverseas for meetings and training, as well as supporting other stations.
What will give you a competitive edge (preferred qualifications) + Working knowledge of Delta computer systems, operational policies and procedures. + Minimum 3 years of airport customer service experience.
Benefits
and Perks to Help You Keep Climbing Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process.
To request a reasonable accommodation, please click here