Customer Experience Analyst

The 700 Club Prayer Center

The Christian Broadcasting Network (CBN) is seeking a Customer Experience Analyst to support efforts that enhance customer satisfaction and employee engagement by developing processes to collect and analyze multi-channel Voice of the Customer (VoC) data, gathering insights, and providing data-driven recommendations to improve the customer experience across the Prayer Center and the organization. This professional will also ensure alignment between customer and employee satisfaction by identifying insights that drive both meaningful customer experiences and workforce engagement. Serving in this position facilitates ministry activities and contributes to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide.