Manager of Account Management

We are hiring a Manager, Account Management ON SITE | Medellín, Colombia About Roca Alliances Roca Alliances is a specialized recruitment firm focused on connecting top-tier talent with leading global technology companies. We partner with innovative organizations worldwide, helping them scale high-performing teams through strategic and tailored recruitment solutions.

This opportunity is with Simpro Group, a global technology company dedicated to delivering powerful business management solutions that help organizations streamline operations, improve efficiency, and drive growth. Simpro Group is recognized for its customer-centric culture, innovation-driven mindset, and commitment to long-term client success.

About the Role

As the Manager, Account Management at Simpro Group, you will play a key leadership role in driving customer retention, revenue growth, and long-term client success across the region. You will lead and develop a high-performing team of Account Managers, empowering them to build strong customer relationships while delivering measurable commercial outcomes.

This role is ideal for an experienced leader with a strategic mindset, strong people management skills, and a passion for customer growth within SaaS environments. Working closely with cross-functional global teams, you will help shape account strategies, improve operational processes, and ensure a consistent and high-quality customer experience aligned with Simpro’s business objectives.

Key Responsibilities

• Account Management Strategy & Growth
• Collaborate in the development and execution of Account Management strategies focused on revenue growth, customer retention, and churn reduction
• Develop customer segment strategies to maximize customer value and platform adoption
• Drive commercial initiatives that contribute to expansion opportunities and long-term account success
• Team Leadership & Development
• Lead, mentor, and empower a team of Account Managers to deliver impactful customer interactions
• Help scale and further develop the Account Management function to support business growth objectives
• Foster a strong and positive team culture through coaching, regular 1:1s, team meetings, and performance development initiatives
• Customer Relationship Management
• Act as a senior escalation point and executive sponsor for strategic customer relationships
• Build trusted relationships with executive stakeholders and support long-term partnership development
• Advocate for customer needs while balancing business priorities and commercial outcomes
• Cross-Functional Collaboration
• Encourage and lead collaboration across Sales, Customer Success, Support, Product, and other internal teams
• Ensure alignment between departments to deliver seamless customer experiences
• Support continuous improvement initiatives and operational efficiencies across the customer lifecycle
• Performance Analysis & Operational Excellence
• Analyze customer and business data to monitor team performance and measure strategy effectiveness
• Utilize insights and metrics to drive informed decision-making and process improvements
• Promote a data-driven and process-oriented mindset across the team Join a global leadership environment where customer success, collaboration, and strategic growth drive meaningful business impact within an international technology company.

Requirements

• Extensive experience leading Account Management, Customer Success, or Sales teams, preferably within SaaS environments
• Senior leadership experience in roles such as Head of Customer Success, Director of Account Management, or similar leadership positions
• Proven track record of owning and delivering commercial goals that drive customer growth and retention
• Strong strategic thinking skills with the ability to build and maintain business insight
• Excellent people management skills with experience developing high-performing teams
• Ability to create and maintain a strong, collaborative, and positive team culture
• Exceptional customer relationship management skills with executive stakeholder engagement experience
• Excellent interpersonal, negotiation, conflict resolution, and influencing skills
• Strong analytical capabilities and a process-oriented mindset
• Tech-savvy professional with genuine interest in software products and technology environments
• Customer-centric mindset combined with passion for revenue growth and business impact Benefits Competitive salary in Colombian pesos (COP) + Exciting Commissions Get paid 35% surcharge on the hourly rate from 7pm - 6am (according to the shift scheduled coverage) Private medical insurance Be part of an international environment by supporting Account Management for our client portfolio, which includes companies located in Australia, through dynamic rotating shifts between 5:00 PM and 2:00 AM and between 3:00 AM and 12:00 PM. We take care of you at supporting your comfort and safety, as we provide transportation during the following schedules: Home drop-off service after late shifts ending at 2:00 AM Home pick-up service prior early shifts starting at 3:00 AM Continuous training and mentoring Opportunity to work with a leading global IT company