Hiring Customer Support Associates- PAN India

Job Title: Customer Support Associates – Voice process Location: Bangalore | Pune | Kolkata Shift: Rotational (10 Hours: 9 hrs working + 1 hr break) Work Mode: Work From Office (WFO) About the Role We're looking for enthusiastic BPS Associates (Voice) to manage outbound customer and stakeholder interactions, secure PTW (Permission to Work) approvals, and ensure smooth order progression.

Along with voice support, you'll handle emails, case updates, documentation, and backend operations while delivering an excellent customer experience.

Key Responsibilities

Make outbound calls and send emails to obtain PTW approvals. Coordinate with customers, councils, housing associations, contractors, and internal teams. Resolve customer queries and escalate issues when required. Maintain accurate CRM records, documentation, and case updates. Handle voice, email, and backend tasks within SLA timelines.

Ensure compliance with company processes and quality standards. Collaborate with team members to improve operational efficiency and customer satisfaction.

Requirements

Bachelor's Degree preferred (or equivalent experience). 1–5 years of experience in Customer Service, Voice Process, BPO, Contact Centre, Operations, or Outbound Calling. Freshers with excellent communication skills can also apply. Experience with CRM, ticketing tools, or MS Office is an added advantage. Excellent verbal and written communication.

Strong customer handling and problem-solving skills.

Benefits

Opportunity to work with global stakeholders. Structured training and career growth. Dynamic voice + operations role. Collaborative and fast-paced work environment.