HR Service Centre Representative (12 Month Contract)

The HR Service Centre Representative plays a key role within Meridian’s HR Service Delivery model, providing first-level human support for employee inquiries that are not resolved through digital self-service tools, including the AskHR chatbot. Acting as the “human in the loop”, this role is responsible for triaging and resolving employee inquiries while ensuring a consistent, accurate, and positive employee experience. The role also supports operational excellence by processing employee lifecycle changes in the HRIS system, maintaining a high standard of data integrity, and ensuring alignment with internal controls, policies, and regulatory expectations.

(Job Grade 13)