Job description
JOB SUMMARY
The Insurance Verification Representative (IVR) is responsible for assisting all Client Service Specialists in processing insurance eligibility for all Care Resource patients, including Medical, Behavioral Health and Dental prior to scheduling appointments. Furthermore, the IVR conducts a thorough verification of all appointments on the providers’ schedule two day prior to the Date of Service (DOS).
The IVR informs patients of any financial obligations, prior authorization, and/or required referrals, before the visit. He/she responds to all internal and external phone calls regarding insurance verification inquiries, including comm