Job description
ServiceNow TPM for Marketing
- US1 Role Overview We are seeking Technical Product Managers (TPMs) to support the Success Project. These roles are designed to complement the work of existing TPMs — enabling faster product planning, execution, and delivery. While the existing TPMs focus on strategy, roadmap alignment, and stakeholder engagement, the contract TPMs will provide hands-on support in solutioning, requirements management, execution tracking, and hypercare stabilization.
Key Responsibilities
Platform Solutioning & Support o Perform L1 and L2 solutioning on the ServiceNow platform. o Collaborate with architects and designers to refine requirements and validate feasibility. Requirements & Story Management o Break down PRDs into detailed user stories. o Manage backlog, maintain story hygiene, and ensure stories are test-ready.
o Track delivery status and follow up with engineers to ensure on-time execution. Execution & Delivery Support o Drive UAT testing, validate outcomes, and close development tasks. o Provide structured reporting on progress, risks, and blockers. Hypercare & Incident Management o Support post-go-live stabilization during the hypercare period.
o Triage incidents, track resolution, and report on hypercare performance. Collaboration with Core TPMs o Complement existing TPMs by focusing on execution and delivery, while they drive strategy and business alignment. o Ensure smooth handoffs and visibility across all levels of product management.
Required Skills
& Experience Hands-on knowledge of the ServiceNow platform with ability to solution requirements. Experience translating business requirements / PRDs into detailed user stories. Strong backlog management, story hygiene, and execution-tracking skills. Familiarity with Agile delivery tools (e.g., ServiceNow Agile, Jira).
Strong communication and reporting skills, with ability to simplify complex topics. Exposure to hypercare, incident triage, and post-go-live support.
Preferred Qualifications
4–7 years of TPM or equivalent experience in SaaS / enterprise platforms. Experience with Customer Success, CSP, or related ServiceNow modules. Ability to operate in fast-paced, cross-functional environments with global teams.