System Improvement Specialist, LEAP

The System Improvement Specialist, LEAP (Colorado Low-income Energy Assistance Program), will work in a temporary position working within LEAP. The Systems Improvement Specialist will continuously improve LEAP services provided to external clients by Goodwill of Colorado. Internal audits and quality development will be conducted through administrative service, using a systematic process of monitoring critical performance indicators and executing strategies to improve overall processes and outcomes of services, resulting from LEAP applications received via the following: USPS mailing, email, fax, PEAK, and telephonic applications.

One year previous LEAP experience as an Eligibility Specialist, two years of clerical and administrative experience in an office environment is required.