Job description
Responsible for serving as the first point of contact for end-user technical support, providing timely resolution of hardware, software, and connectivity issues. The Desktop Support Analyst will have strong customer service skills and a solid foundation in troubleshooting common IT problems. This position is the frontline of IT support for our user base — responsible for resolving hardware, software, and connectivity issues while maintaining a high standard of service and professionalism.
As well as responsible for deploying and maintaining workstations, managing user accounts within Microsoft 365, and troubleshooting day-to-day IT problems.