Technical Systems Administrator

Operating within a utility infrastructure and metering company in Grahamstown, this full-time, in-office position supports the projects and technical teams through systematic data coordination. The role focuses on facilitating seamless technical workflow delivery by translating field-level installation and fault data into precise digital records.

The environment requires a structured, professional, and highly organised specialist who excels at managing heavy volumes of technical records without compromising on data integrity. By validating field inputs, performing first-level technical diagnostics, and maintaining patient lines of stakeholder communication, the successful incumbent directly supports the core operational efficiency of the technical division.

The outcome expected from this position relies on the timely checking, processing, and population of multi-channel field data onto the internal job card management system, Serv. Craft. Through active support of external subcontractors and precise scheduling controls, the position secures minimal downtime across client premises while fostering robust, long-term operational reporting accuracy Key Responsibilities Job Card Population: Capture all mandatory and relevant technical data, including site installation photographs and Single Line Diagrams (SLDs), into the Serv.

Craft platform correctly and timeously from multiple information sources such as email, WhatsApp, physical paperwork, or verbal updates. Timeline and SLA Monitoring: Action and clear job cards related to brand-new project installations within a 1-day deadline, and resolve fault-fix job cards within a 2-day timeframe. Proactively escalate any identified delays to the projects division to secure immediate solutions and manage stakeholder feedback loops.

Subcontractor Support and Troubleshooting: Deliver patient and professional first-level technical support to subcontractors actively deployed on client premises who encounter hardware anomalies, network faults, or software integration issues. Technical Problem Diagnosis: Investigate, diagnose, and systematically resolve active on-site operational technical problems to protect client infrastructure and reduce system downtime.

Internal Team Coordination: Collaborate closely with colleagues and multi-disciplinary teams across the organisation to implement, review, and support robust technical solutions for deployed subcontractors. Continuous Knowledge Development: Maintain up-to-date familiarity with internal procedural upgrades, technical hardware adjustments, and general system configuration alterations Requirements Essential Requirements Matric certificate Excellent verbal and written English communication skills, demonstrating a patient and professional approach when addressing external contractors under pressure.

Strong organisational capabilities paired with excellent attention to detail and timeline management. Desirable Requirements Project management experience. Familiarity with or prior operational exposure to the property services, utility metering, or electrical engineering fields (Assumption). Required Software Skills Serv.

Craft (Note: Prior knowledge of this platform is not a pre-requisite for application). WhatsApp Benefits Work Arrangement On-site / In office. Employment Type Permanent