Digi Security Systems

Technician Training & Development Specialist

Digi Security Systems

Dallas, TXPosted Jul 29, 2026
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Job description

At Digi Security Systems, People Are Our Purpose. We design, install, and service lifesaving security technology with unwavering care — protecting students, communities, and lives across the communities we serve. Our partners and our people are at the center of everything we do.

** Mission **

Digi Security Systems designs, installs, and services lifesaving security technology that protects students, communities, and lives. The Tech Development Specialist delivers hands-on, in-person technical and cultural training for Digi technicians and subcontractors in Dallas. This team member will ensure every technician is field-ready, skilled to Digi's installation standards, and equipped to deliver five-star service to our partners from day one.

** Key Responsibilities **

  • Onboarding and Foundational Training Delivery

  • Deliver in-person orientation sessions covering installation standards, wiring, programming basics, and safety protocols for all new Dallas technicians and subcontractors.

  • Conduct a structured skills assessment for every new hire within their first two weeks and build a documented individual development plan.

  • Review progress against individual plans at 30, 60, and 90 days, updating milestones based on real performance data.

  • Spearhead the Safety Deputy Program

  • Maintain and enhance the Safety Deputy Program to identify, train, and empower Safety Deputies within technician teams to reinforce a daily safety culture.

  • Implement monthly safety audits and feedback loops to ensure consistent execution and continuous improvement across all sites.

  • Ongoing & In-Field Training Execution

  • Conduct regular in-field ride-alongs and job-site training sessions to reinforce technical quality across all experience levels.

  • Observe and correct installation, wiring, and programming practices in real time, responding to field issues and callbacks with targeted coaching.

  • Improve Technician Compliance, Readiness, and Team Operations

  • Design and implement tools (e.g., dashboards, checklists, digital trackers) to streamline daily tasks, certification tracking, and readiness reviews.

  • Launch recurring training cadences and cross-training programs to enhance technician agility, reduce downtime, and boost on-the-job confidence.

  • Define and Scale Technical Standards

  • Create detailed, version-controlled documentation for key technician procedures and best practices, ensuring clarity and consistency across all teams.

  • Collaborate with cross-functional stakeholders to pilot and roll out new standards, incorporating field feedback and updating SOPs accordingly.

  • Support Operations leaders in evaluating and leveling technician candidates via field assessments before offers are extended, providing documented hiring feedback.

** Qualifications **

  • Degree in Training and Development, Technical Education, or a related field (preferred).
  • OSHA 10/30 Certified, Lift Certifications and industry trainings.
  • 5+ years of experience in training, technical instruction, or technician development, preferably in low-voltage, AV, commercial security systems, or structured cabling industries.
  • Strong understanding of safety standards, compliance, and technical workflows in a security & field-based environment.
  • Proficiency with tools like ConnectWise, SiteOwl, various dashboards and other digital trackers for project management and documentation.
  • Exceptional communication, facilitation, and interpersonal skills to engage diverse audiences and build trust.
  • Ability to manage multiple projects, adapt to changing priorities, and work collaboratively in a fast-paced environment.

Benefits:

  • 30 hours PTO plus 2 weeks vacation accrual rate
  • 3 weeks vacation accrual rate after first year of employment
  • 9 company-wide paid holidays throughout the year
  • 401k plan w/corporate matching structure
  • Full health benefits offered: medical, dental and vision
  • Included life insurance, additional available for purchase
  • Accident/critical illness insurance available for purchase
  • Required training/licensing paid for by company
  • Voluntary professional development opportunities
  • Company laptop, company phone, uniforms and gear
  • Yearly stipend for steel-toed boots and work pants

Physical Requirements:

  • Ability to lift/move equipment and tools weighing up to 50 lbs.
  • Ability to work from ladders or man lifts at extended heights.
  • Must be comfortable standing and walking for long periods of time and lifting boxes of various weights.
  • Must be able to use a computer with reasonable accommodations.
  • Must have a current, valid driver's license in the state of which you are applying and have the ability to meet our company driving standards.

Disclaimer: This job description is not all encompassing of job responsibilities and is not in any way a binding document. It does not affect the at-will nature of employment at Digi Security Systems.

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