Job description
Company Summary We are a world-leading smart mobility SaaS company with over 2.6 million subscribers across 24 countries, and we are looking for a Fitment Support Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Key Responsibilities
Online Fitment Support Provide real-time assistance to outfield fitters with installation procedures and troubleshooting Post Fitment Verification Confirm successful installation through structured follow-up processes Escalate unresolved or complex issues to technical teams for resolution Telematics Event Diagnostic Troubleshoot telematics-related issues and plan corrective actions Hardware Preparation Prepare, configure, and inspect terminals prior to deployment Product Testing Conduct functional and quality assurance tests before product release Record test results, identify defects, and initiate corrective actions Stocktaking & & Inventory Management Perform regular inventory counts and reconcile stock records Track consumables and manage stock movement between locations Office Helpdesk Support Provide troubleshooting assistance for hardware and software issues Support internal staff with IT-related queries Ad Hoc Operational Support Assist with additional operational duties as required Maintain flexibility to support cross-departmental needs Requirements: Diploma or Degree in Electrical, Electronic and Telecommunications Engineering Minimum 1 years of experience in the IT service industry.
Strong proficient in English Excellent communication and interpersonal skills Hands-on and a positive attitude Technically independent with good initiative Strong analytical problem-solving skills with an out-of-box approach in providing solutions