Assistant Learning Manager

Job Location: NH Collection Maldives Havodda Resort

NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.

We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary. KEY DUTIES AND RESPONSIBILITIES Please note that this is not an exhaustive list of everything that needs to be done.

Minor Hotels Team Members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are: Training Strategy and Planning : Assist in identifying the training needs of the hotel/property. Coordinate and track all training being carried out in the hotel/property.

Training Operations : Delivers hotel/property-wide training courses for all Team Members. Meets with departmental trainers regularly and provide training, coaching and support to ensure training effectiveness. Provides help in coordinating training for these trainers too. Leads the Orientation process for all new Team Members.

Promotes and informs Team Members about all training programs/initiatives. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations and experiences. Helps Team Members identify specific behaviors that will contribute to service excellence.

• Ensures Team Members receive on-going training to understand guest expectations.
• Uses effective training methods to ensure Team Members have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Observes service behaviors of Team Members and provides feedback to individuals and/or managers.
• Be the Quality Champion for the Property, and drive quality initiatives. Not the right fit? Set up email alerts as new job postings become available that meet your interest!