Senior Manager - CRM & Contact Center Engineering

The Senior Manager, CRM & Contact Center Engineering leads the engineering organization responsible for our customer-facing CRM, contact center and customer experience platforms. This includes the Salesforce ecosystem (Sales Cloud, Service Cloud, Agentforce, Einstein, Experience Cloud), the Amazon Connect contact center platform, and the custom-built .NET applications that integrate with and extend these capabilities for end customers.

The role provides end-to-end engineering leadership across delivery, integration, AI enablement, and platform health. The leader works closely with Sales, Service, Product, Data, Security, Finance, Legal, Human Resources, and external partners to ensure these platforms are reliable, scalable, secure, and tightly aligned with business priorities.