Senior Conversational Experience Design Strategist

Agency: Omnicom Health Job Function: Data and Analytics Job Subfunction: Data Science and AI Job Description: Senior Conversational/Agentic AI Strategist FCB Health | Agentic AI Practice Overview: The FCB Health Agentic AI team designs and deploys enterprise-grade agentic AI solutions for pharmaceutical brands across the Omnicom Health network.

We operate as an entrepreneurial, high-impact team partnering with agencies, clients, and technical experts to build and evolve AI agents that transform engagement across patients, caregivers, HCPs, and field teams. We are seeking a Senior Agentic AI Strategist who operates at the intersection of strategy, innovation, and commercialization.

This is a hybrid builder-operator-educator role--not traditional account management and not purely technical. You will guide clients from early education and opportunity identification through solution design, deployment, and optimization within our proprietary Agentic AI framework. This role requires business acumen, intellectual curiosity, comfort with ambiguity, and a willingness to wear multiple hats.

As a growing practice, we move quickly and continuously evolve our offerings. The right candidate is energized by that environment.

What You'll Do

1. Strategy & Solution Design * Partner with team leadership to shape agentic AI use cases aligned to brand, omnichannel, and lifecycle objectives. * Translate business challenges into scalable agent architectures using our proprietary framework. * Assist in conversational design, content audits, and content development * Collaborate closely with team engineers to define solution blueprints and success metrics. * Ensure alignment with MLR, regulatory, privacy, and IT/security standards from inception.
2. Evangelism & Enablement * Serve as a team representative across the network and with clients. * Develop and deliver executive-ready presentations, workshops, and training. * Advance responsible, compliant, and commercially viable AI adoption in pharma.
3. Commercialization & Growth * Identify expansion opportunities within existing clients and support new business efforts. * Contribute to RFP responses, pitch strategy, and solution scoping. * Position AI offerings as outcome-driven and measurable. * Help evolve and productize our framework to drive scalable revenue growth.
4. Deployment & Optimization * Oversee implementation in collaboration with engineering and platform teams. * Define KPIs tied to engagement quality, operational efficiency, and business impact. * Analyze performance and iterate on agent behavior, orchestration, and workflows. * Drive continuous improvement across deployments.
5. Governance & Responsible AI * Support development of documentation and processes for compliance, risk mitigation, and data governance. * Ensure ethical application of generative and agentic AI in regulated healthcare environments. * Contribute to internal best practices and standards. What This Role Is (and Is Not): This is an entrepreneurial role within a global network. You will: * Support pitches and growth initiatives. * Develop strategy and shape solution architecture. * Participate in client conversations and refine positioning. * Operate across strategic and operational responsibilities. Processes will evolve. Team structures may flex. This role is best suited for someone who enjoys building new capabilities and operating in an entrepreneurial, dynamic environment.

Qualifications

• 3-6+ years in digital strategy, AI solutions, innovation consulting, pharma marketing, or related fields. * Exposure to conversational, generative, or agentic AI systems (strategic fluency required). * Experience supporting pitches or business development efforts. * Understanding of pharmaceutical regulatory environments preferred.

• Strong executive presence and presentation skills. Core Competencies: Agentic & Generative AI Fluency Understanding of LLM-based systems, agent orchestration, prompt strategy, evaluation frameworks, and governance considerations. Strategic & Commercial Thinking Ability to connect AI initiatives to measurable business outcomes and revenue growth.

Communication & Influence Clear articulation of complex AI concepts to non-technical stakeholders; strong facilitation and executive communication skills. Data & Performance Orientation Comfort defining KPIs, analyzing engagement data, and optimizing solutions based on measurable impact. Adaptability & Ownership Self-starter who can shift between strategic and operational responsibilities and thrive in evolving environments.

Success in This Role Looks Like * Expanding adoption of agentic AI across brands * Driving new revenue through AI-led engagements * Elevating agentic AI fluency across the network * Contributing to the scalability of our proprietary framework * Becoming a trusted advisor to clients navigating agentic AI transformation

$115,000 - $120,000 Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you.

We will process your personal data in accordance with our Recruitment Privacy Notice. Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice For US Job Seekers: It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.

EOE/AA/M/D/V/F.