Job description
- Identify and resolve medium to high-level issues
- Detect and define process enhancements, regularly.
- Prepare, attend and contribute to process governance.
- Prepare SOPs and ensure is followed up and updated, validated on timely intervals
- Apply domain expertise in cross-functional processes and businesses interactions.
- Manage intermediate level case studies and challenges with minimal supervision.
- Perform root-cause analysis and resolve any processes issues when requested.
- Identify, develop and implement process and project enhancements
• Ability to understand control framework. • Proven knowledge of functional, domain and operational risk management. • Intermediate stakeholder and partner management skills. To be exercised when required • Clear and concise communication skills- to ensure there is clear view or analysis of subject and also understand the importance of mailing as part of control tower . • Ability to understand and verify balance and ensure reconciliation is performed